Privacy Policy
Cranstoun Court Jewellers
Effective Date: May 2026
1. Introduction
Cranstoun Court Jewellers is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information when you interact with us through our website, email communications, text messages (SMS), and in-store visits.
2. Information We Collect
We collect information in the following ways:
Direct Collection: When you visit our store, call us, or contact us via our website or email, you voluntarily provide us with personal information such as your name, phone number, email address, mailing address, and details about your jewelry needs.
Transaction Information: When you make a purchase or request a service (repair, appraisal, custom jewelry), we collect details about your transaction, including the items purchased, amounts paid, and dates of service.
SMS and Email Communications: If you opt into our SMS or email programs, we collect your phone number and email address to send you marketing communications, appointment reminders, and service notifications.
3. How We Use Your Information
We use your information for the following purposes:
To process transactions and fulfill orders
To send transactional messages (repair notifications, appointment confirmations)
To send marketing communications via email and SMS (only with your consent)
To respond to your inquiries and provide customer support
To improve our products and services
To comply with legal and regulatory obligations
4. SMS Marketing Communications
If you opt into SMS communications, you consent to receive text messages from Cranstoun Court Jewellers for repair notifications, appointment reminders, promotional offers, and other business-related messages. Message and data rates may apply. You can opt out at any time by replying "Stop" to any message.
5. Email Marketing Communications
If you opt into our email list, we will send you marketing communications about special promotions, seasonal sales, new products, and jewelry care tips. You can unsubscribe from these emails at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service providers who assist us in our business operations (payment processors, email/SMS platforms)
Legal authorities when required by law or to protect our rights
Our SMS and email marketing platform (Brevo) to send communications on our behalf
7. Data Security
We implement appropriate physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
8. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Opt out of marketing communications
Request deletion of your information, subject to legal requirements
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Cranstoun Court Jewellers
13345 W Camino Del Sol
Sun City West, AZ 85375
Phone: 623-584-1546
Email: geoff@cranstouncourt.com
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to our website. Your continued use of our services indicates your acceptance of any changes to this policy.